Privacy Policy
Privacy Policy
Last updated: 3 September 2026
1. Who we are
Moto Halo is a trading style of Halo Telematics Ltd, a company registered in England and Wales under company number 12226820.
For the purposes of UK data protection law, Halo Telematics Ltd is the data controller responsible for the personal information described in this policy, unless another organisation is expressly identified as a separate or joint controller.
Our contact details are:
Halo Telematics Ltd
3 Beecham Court
Wigan
WN3 6PR
United Kingdom
Email: watching@motohalo.co.uk
Telephone: 01942 808708
2. What this policy covers
This policy explains how we collect, use, store and share personal information when you:
- Visit motohalo.co.uk.
- Contact us or request information.
- Create or use a Moto Halo customer account.
- Purchase a Moto Halo product or subscription.
- Arrange tracker installation.
- Activate or use a Moto Halo tracker.
- Use the Moto Halo app or tracking platform.
- Receive monitoring or customer-support services.
- Interact with our advertising or social media content.
This policy applies only to Moto Halo and its associated products and services.
FleetSmart is a separate fleet-tracking service operated through fleetsmart.co.uk. FleetSmart has its own privacy policy, which applies when you use that service.
3. Personal information we collect
The information we collect depends on how you interact with Moto Halo.
Contact and identity information
This may include:
- First and last name.
- Email address.
- Telephone number.
- Billing and delivery address.
- Account username and login information.
- Messages, enquiries and support correspondence.
Order, payment and subscription information
This may include:
- Products and subscriptions purchased.
- Order value, date and status.
- Billing and delivery details.
- Payment status and transaction reference.
- Refund, dispute and chargeback information.
- Subscription status and renewal information.
Payments are processed by our payment provider. We do not normally receive or store your complete payment-card number.
Vehicle, tracker and installation information
This may include:
- Vehicle make and model.
- Vehicle registration number.
- Tracker serial number and device identifier.
- Tracker activation information.
- Installation details and appointment information.
- The identity of the relevant installer.
- Device health, connectivity and status information.
- Monitoring and recovery-service information.
Vehicle-location and alert information
When a Moto Halo tracker is active, we may process:
- The current or previous location of the tracked vehicle.
- Dates and times associated with vehicle locations.
- Movement, tamper and other tracker alerts.
- Journey or location history where provided by the service.
- Instructions and communications relating to monitoring or recovery support.
Vehicle-location information can reveal information about the movements of a vehicle user. Access should therefore be restricted to authorised account users.
You should only install or use a tracker where you have the legal authority to do so. If another person regularly uses or travels in a tracked vehicle, you are responsible for ensuring they are appropriately informed.
Website, app and technical information
This may include:
- IP address.
- Browser, device and operating-system information.
- App instance identifiers.
- Device identifiers and universally unique identifiers.
- Pages viewed and actions taken.
- Referral source and advertising campaign information.
- Cookie identifiers and consent preferences.
- Approximate location derived from an IP address.
- Error reports, system logs and security information.
- App and tracker interaction information.
Information received from other sources
We may receive personal information from:
- Payment and fraud-prevention providers.
- Tracker-platform and hosting providers.
- Installation, monitoring and recovery partners.
- Delivery providers.
- App stores and app-service providers.
- Analytics and advertising providers.
- Another authorised Moto Halo account holder.
- Public authorities where permitted or required by law.
4. How and why we use personal information
We only use personal information where we have a lawful basis for doing so.
| Purpose | Information used | Lawful basis |
|---|---|---|
| Responding to enquiries and providing quotations | Contact details and enquiry information | Steps taken before entering a contract and our legitimate interests |
| Processing orders and delivering products | Contact, order, delivery and payment information | Performance of a contract |
| Creating and managing customer accounts | Identity, contact, account and technical information | Performance of a contract |
| Activating and operating trackers and the Moto Halo app | Account, vehicle, device, location and alert information | Performance of a contract |
| Providing movement alerts and location history | Vehicle, device, location and account information | Performance of a contract |
| Arranging professional installation | Contact, vehicle, device and appointment information | Performance of a contract |
| Providing monitoring or recovery support | Account, vehicle, location, alert and contact information | Performance of a contract and legitimate interests |
| Managing subscriptions | Account, payment, device and subscription information | Performance of a contract |
| Providing customer support | Contact, account, order, device and correspondence information | Performance of a contract and legitimate interests |
| Processing payments, refunds and disputes | Order, transaction and payment information | Performance of a contract, legal obligations and legitimate interests |
| Maintaining financial and tax records | Customer, order and payment information | Compliance with legal obligations |
| Preventing fraud and protecting our services | Account, transaction, device, usage and security information | Legal obligations and legitimate interests |
| Measuring website and app performance | Cookie, usage and technical information | Consent where non-essential technologies are used |
| Measuring and improving advertising | Cookie, advertising and interaction information | Consent |
| Sending optional marketing communications | Contact details and marketing preferences | Consent or legitimate interests where electronic marketing law permits |
| Establishing or defending legal claims | Relevant customer, order, location, device and correspondence information | Legal obligations and legitimate interests |
Where we rely on legitimate interests, we consider whether the processing is necessary and balance our interests against your rights and reasonable expectations.
Where processing relies on consent, you can withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
5. How the vehicle-tracking service works
A Moto Halo tracker collects information about the location and status of the vehicle in which it is installed.
Information temporarily held by the tracking device is encrypted and transmitted over mobile networks to the tracking platform using secure telecommunications protocols. The information is then stored on protected cloud infrastructure.
The tracking platform uses this information to provide functions such as:
- Displaying a vehicle’s current location.
- Providing authorised location history.
- Generating movement or tamper alerts.
- Monitoring tracker status and connectivity.
- Supporting monitoring or recovery services where included in the customer’s plan.
Location and alert information may be made available to:
- Authorised users of the relevant Moto Halo account.
- Our tracking-platform and hosting providers.
- Monitoring and recovery partners where included in the service.
- Law-enforcement agencies or other authorities where legally required or appropriately authorised.
- Other parties where the account holder requests the disclosure and it is lawful to provide it.
6. Professional installation
Where you ask us to arrange professional installation, we may provide an approved installer with the information reasonably required to complete the installation.
This may include:
- Your name.
- Telephone number and email address.
- Installation address.
- Vehicle make, model and registration.
- Product and appointment information.
Installers must only use this information for authorised installation and related support purposes.
7. Payments and ecommerce
Our website uses WooCommerce to operate the online shop and Stripe to process payments.
When you attempt or complete a transaction, Stripe may receive information including:
- Your name and contact details.
- Billing address.
- Payment information.
- Transaction details.
- Device and technical information used for fraud prevention.
Stripe may act as our processor for some activities and as an independent controller for others. More information is available in the Stripe Privacy Policy at:
Where accelerated checkout services are available, information saved to a Stripe Link account is managed by Stripe under its own terms and privacy policy.
We may share delivery information with couriers or fulfilment providers where necessary to complete your order.
8. Contact forms and spam prevention
When you submit a contact form, we collect the name, telephone number, email address and message you provide.
We use this information to respond to your enquiry, provide requested support and retain an appropriate record of the communication.
Our forms use Google reCAPTCHA to help identify spam and automated submissions. Google may process technical information about your browser and interaction with the website for this purpose.
Google’s privacy policy is available at: https://policies.google.com/privacy
9. Analytics, advertising and cookies
Our website currently uses technologies that may include:
- Google Analytics 4.
- Meta Pixel.
- Google reCAPTCHA.
- Google Maps.
- WooCommerce cookies.
- Account, basket and checkout cookies.
- Security and consent-management technologies.
Google Analytics helps us understand how visitors use the website. It may process information such as pages viewed, approximate location, browser information, device identifiers and website interactions.
The Google Analytics property is currently configured to retain event data for up to two months and user data for up to 14 months. Aggregated reporting information that does not identify an individual visitor may remain available for longer.
Meta Pixel helps us measure the effectiveness of advertising and understand actions taken after people view or interact with advertisements.
Further information is available from:
- Google: https://policies.google.com/privacy
- Google partner sites information: https://policies.google.com/technologies/partner-sites
- Meta: https://www.facebook.com/privacy/policy/
Non-essential analytics and advertising technologies should only operate after you have made the relevant choice through our cookie controls.
You can change or withdraw your cookie preferences using the cookie settings available on our website.
Further information about individual cookies and their duration is provided in our Cookie Policy.
10. Marketing communications
We may send marketing communications where you have requested them or where we are otherwise permitted to do so by law.
We will not use customer contact details for email or SMS marketing unless we have an appropriate lawful basis and provide a clear way to opt out.
You can stop receiving marketing communications by:
- Using the unsubscribe option in a marketing message.
- Contacting watching@motohalo.co.uk.
- Updating any available account preferences.
Stopping marketing messages will not prevent us from sending necessary service communications relating to an order, account, tracker, installation or subscription.
We may retain limited suppression information so that we can continue to respect an opt-out request.
11. Who we share personal information with
Where necessary, we may share personal information with:
- Website, app and tracking-platform hosting providers.
- Cloud-storage and backup providers.
- Payment processors, banks and fraud-prevention providers.
- Delivery and fulfilment providers.
- Approved tracker installers.
- Monitoring and recovery-service providers.
- Customer-support and communications providers.
- Analytics, advertising and cookie-management providers.
- Website developers and IT-support providers.
- Professional advisers, including accountants, solicitors and insurers.
- Police, courts, regulators and public authorities.
- A purchaser or adviser involved in a proposed sale or restructuring of the business.
We require service providers acting on our behalf to protect personal information and only use it for authorised purposes.
Some third parties, including payment providers and advertising platforms, may act as independent controllers. Their own privacy policies apply to the ways in which they independently use personal information.
We do not disclose vehicle-location information to an insurer merely because a tracker has been installed. Any such disclosure requires an appropriate lawful basis or authorisation.
Shared tracking technology
Moto Halo may use technology and infrastructure also used in connection with FleetSmart services.
Where Northern Technology Ltd or another group or technology company processes Moto Halo customer information solely on our instructions, it will act as a data processor.
If another company jointly decides why and how personal information is used, it may instead act as a joint controller. Where this applies, we will provide information about the relevant arrangement and how you can exercise your rights.
12. International transfers
Some technology, payment, analytics, advertising or infrastructure providers may process personal information outside the United Kingdom.
Where information is transferred to a country not covered by UK adequacy regulations, we will ensure an appropriate transfer mechanism is used where required.
This may include:
- The UK International Data Transfer Agreement.
- The UK Addendum to approved contractual clauses.
- Another safeguard permitted by UK data protection law.
You can contact us for further information about safeguards applying to your personal information.
13. How long we keep personal information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.
Our anticipated retention periods are:
| Information | Retention |
| Enquiries that do not result in a purchase | Normally up to 24 months after the last meaningful contact |
| Customer account information | While the account is active and for an appropriate period following closure |
| Orders, invoices and accounting records | Normally six years after the end of the relevant accounting period |
| Payment transaction information | For the period needed to manage the transaction and comply with financial, fraud and legal obligations |
| Tracker and subscription information | While the service is active and for an appropriate period after it ends |
| Vehicle-location and alert history | For the life of the service and an appropriate period afterwards |
| Installation records | For the life of the service and an appropriate period afterwards |
| Customer-support records | Normally up to 24 months after the issue is closed, unless required for an ongoing contract or dispute |
| Marketing information | Until consent is withdrawn or you object, followed by limited suppression information |
| Google Analytics event data | Up to two months |
| Google Analytics user data | Up to 14 months |
| Security and system logs | For a proportionate period based on security and fraud-prevention requirements |
Information may remain in restricted backups for a limited period after deletion from active systems.
We may retain information for longer where required for a legal claim, investigation, regulatory obligation or unresolved dispute.
14. How we protect personal information
We use appropriate technical and organisational measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
These measures may include:
- Encryption during transmission.
- Encryption of tracker and cloud information.
- Account authentication and access controls.
- Restricted administrative access.
- Security monitoring and system logs.
- Protected backups.
- Supplier confidentiality and data-processing requirements.
- Procedures for investigating suspected personal-data breaches.
No internet-based service is completely secure. Customers are responsible for protecting their account credentials and should contact us if they suspect unauthorised access to an account or tracker.
15. Automated decision-making
Moto Halo does not currently make decisions based solely on automated processing that produce legal or similarly significant effects for customers.
Payment and fraud-prevention providers may conduct automated security checks under their own privacy policies.
16. Your data-protection rights
Depending on the circumstances and the lawful basis being used, you may have the right to:
- Ask for a copy of your personal information.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete personal information.
- Ask us to restrict how information is used.
- Object to processing based on legitimate interests.
- Object to direct marketing at any time.
- Receive certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Ask for human intervention in qualifying automated decisions.
- Complain about how we use personal information.
These rights are not absolute, and an exemption may apply in some circumstances.
To exercise a right, contact watching@motohalo.co.uk.
We may ask for information needed to confirm your identity and locate the relevant records. We will respond without undue delay and normally within one month.
17. Your right to object
You have the right to object at any time to our use of your personal information for direct marketing.
You may also object where we rely on legitimate interests. If you object, we will stop the relevant processing unless we have compelling legitimate reasons to continue or the information is required for legal claims.
18. Children
Our products and services are not directed at children. Customer accounts and purchases should be created by adults.
We do not knowingly collect personal information directly from children through the website. If you believe a child has provided personal information to us, please contact us.
19. Complaints
Please contact us first if you have concerns about how we use your personal information. We will investigate and try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
20. Changes to this policy
We may update this policy when our products, services, suppliers or legal obligations change.
The current version will be published on this page with its latest revision date. Where a change materially affects how we use personal information, we will provide an additional notice where appropriate.
21. Contact us
Questions, rights requests and privacy concerns can be sent to:
Email: watching@motohalo.co.uk
Telephone: 01942 808708
Postal address:
Halo Telematics Ltd
3 Beecham Court
Wigan
WN3 6PR
United Kingdom